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F&I - May/June 2004

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In this Issue:

Lights, Camera, Disclosure!
More dealers are recording F&I transactions, and what they’ve caught on tape may surprise you.

How to Hire a Business Manager
Ever thought about recruiting your next star F&I performer form the mall? Knowing where to look for candidates and what questions to ask them will simplify your next employee search.

Smoking Guns
Little words can have a great impact. In a climate where attorneys and consumer activists are fishing for ways to bring down dealers, employees must know what not to say.
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