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F&I Magazine - May 2006

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In this Issue:

Aftermarket Access
Consumer enthusiasm for specialty equipment makes it a growing industry with lots of opportunities for dealers. Accessory sales can build customer loyalty and set your dealership apart from competitors.

Hiring Process Determines End Results
Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.

When Audited, Kill Regulators with Kindness
With so much press being given to privacy, security and information safeguarding, everyone should develop best practices before they are needed.
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