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ARN Magazine- May/June 2012
click to enlarge
In This Issue:
FEATURES
2012 CAR RENTAL SHOW GOES BIG AND GLOBAL
In this recap of the 17th annual Car Rental Show, check out the main takeaways from keynote speakers, browse photos and read what attendees say they gained.
PROFILE: BLACK AND WHITE CAR RENTAL
Sam Zaman, who made Black and White Car Rental a luxury and exotic rentals landmark in Los Angeles, talks about how he started, survived the Recession and protects his investments.
BOGUS DAMAGE CLAIMS HURT THE INDUSTRY’S REPUTATION
Christopher Elliott, a traveler advocate, narrows in on damage claims that he says threaten customer trust.
DEPARTMENT
Editor’s Corner
A call to action on damage recovery.
ACRA
Congress members need to hear from you.
Guest Editorial
Airlines are embracing technology. Are we?
Industry News
bsp; Statements released on recall legislation.
Enterprise enters China.
Sixty records ‘best results.’
Car Rental Q&A
How do I select the best job candidates?
What’s a good way to motivate my stagnant employees?
Rent Alert
Brazil, Russia, India and China car rental poised for growth.
Product and Vendor News
Used Car Prices
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