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ARN Magazine - July/August 2010

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In This Issue:

FEATURES

No-Show Fees: The Challenges of Implementation
As the industry works together to solve the technological hurdles facing no-show fees, can the change be managed at a customer-friendly initiative?

Getting Into Vans?
While 12- and 15- passenger vans offer great earning potential, they come with greater risk and responsibility. It’s not a business for the casual car rental operator.

Developments in Negligent Entrustment Law
Are increases in negligent entrustment lawsuits a result of injured plaintiffs blocked by the Graves Amendment?

Unlimited Miles or Mileage Caps?
To answer the question you must decide: Are you in the used-car business and happen to rent cars, or are you in a rental business that happens to sell cars?

What’s Your Big Idea?
These six concepts could reduce expanse and boost your bottom line.

DEPARTMENT

  • Publisher’s Perspective
       Guaranteed reservations the industry’s logical next step?
  • Editor’s Corner
       Framing the H.R. 4175 Debate
  • Guest Editorial
       A guaranteed reservation deserves guaranteed service.
  • Industry News
       Enterprise pays $15 million in lawsuit, Avis’ bid for DTAG months away.
  • Car Rental Q&A
       How to handle price-sensitive customers and use social media to enhance business.
  • Rent Alert
       H.R. 4175 aims to end car renal taxes.
  • Product and Vendor News
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