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ARN Magazine - July/August 2010
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In This Issue:
No-Show Fees: The Challenges of Implementation
As the industry works together to solve the technological hurdles facing no-show fees, can the change be managed at a customer-friendly initiative?
Getting Into Vans?
While 12- and 15- passenger vans offer great earning potential, they come with greater risk and responsibility. It’s not a business for the casual car rental operator.
Developments in Negligent Entrustment Law
Are increases in negligent entrustment lawsuits a result of injured plaintiffs blocked by the Graves Amendment?
Unlimited Miles or Mileage Caps?
To answer the question you must decide: Are you in the used-car business and happen to rent cars, or are you in a rental business that happens to sell cars?
What’s Your Big Idea?
These six concepts could reduce expanse and boost your bottom line.
Guaranteed reservations the industry’s logical next step?
Framing the H.R. 4175 Debate
A guaranteed reservation deserves guaranteed service.
Enterprise pays $15 million in lawsuit, Avis’ bid for DTAG months away.
Car Rental Q&A
How to handle price-sensitive customers and use social media to enhance business.
H.R. 4175 aims to end car renal taxes.
Product and Vendor News
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