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ARN Magazine - September/October 2012

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In This Issue:

FEATURES

Women in Car Rental
As more women enter fields traditionally dominated by men, the industry is no doubt part of this changing landscape. One company, Midway Car Rental, has embraced this change through its long line of strong female executives.

Car Cleaning the Eco-Friendly Way
One way to “be green” in the car rental industry is through the car cleaning process. These eco-friendly car care products not only help the environment but also your bottom line.

What You Need to Know About Damaged Recovery
To understand what damages you can and can’t pass onto the renter, you need to know the rental agreement terms, the type of damage and your state’s statutory limitations.

Achieve Excellence in Customer Service
At the 2012 Auto Rental Summit, receive the tools and insight you need to keep your customers coming back every time. This all-new industry event takes place Oct. 29-30 in Hollywood Fla.

Join Us in Miami for a New Auto Rental Event
As the first annual Auto Rental Summit and awards event, the industry will teach, learn and achieve customer excellence.

DEPARTMENT

  • Web Table of Contents
  • Editor’s Corner
       Bad tax policy brings unexpected consequences to legislators in Revere, Mass.

  • ACRA
       The elections are coming. Are you actively engaged in the issues most important to your business?

  • Industry News
       In Memoriam: George S. Kairalla, Founding Member of the South Florida Auto Rental Association.
       Car Rental Recall Legislation Introduced in U.S. House and Senate.
       Avis Budget Group Introduced Off-Rental Purchasing Program.

  • Car Rental Q&A
       How do I retain my increase in call-in reservations?


  • Rent Alert
       Is the industry heading toward a disruption because of intellectual property?

  • Product and Vendor News
       

  • Used Car Prices
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