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F&I and Showroom - February 2012

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In this Issue

FEATURES

Dealer Report
Head of Class
Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s process.

Industry Report
Return to Normalcy
The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.

Finance and Insurance
Closing the Gap
Get a complete breakdown of a GAP objection-handling technique insurance companies don’t want you to know about.

Marketing
F&I’s Social Link
Social media represents an opportunity for the F&I office to be seen, heard and trusted.

Fixed Operations
Selling the Service ‘Up’
Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

DEPARTMENTS
  • Letters
  • Editorial
  • Developments
  • Industry Trends
  • Sales Driver
  • On the Point
  • Bottomliners
  • Legal
  • Mad Marv
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