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F&I - January 2005

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In this Issue

Setting the Pace in F&I
These four regional dealers are raising the bar for all finance departments with sound policies, standards and protocol that help guarantee they are above reproach and worthy of customers’ trust and finances.

Women Make Their Mark
As more women realize the benefits of a career in F&I dealerships and customers report positive results. This trend is expected to continue as women take greater control of their personal finances.

People Make Policies Work.
Part one of the series explores the role of employee in upholding the values and missions of a dealership. Without the support of the staff, a dealership’s policies and procedures are often worthless.
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