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F&I and Showroom - November 2012

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In this Issue

FEATURES

On the Point
’Tis the Season
‘Da Man’ weights in on Toyota’s most recent recall and those faulty sales figures reported by brands competing in the luxury category.

F&I Dealer of the Year
Believe in Nice
The winner of The Warranty Group-sponsored F&I Dealer of the Year award goes to great lengths to stay out of the limelight. But the dealer group was willing to open up to the editor about what has turned out to be a banner year for the 63-old operation.

F&Idol
The Good Humor Gal
Dina Wilson is this year’s F&Idol winner and she says her ability to joke around with customers is the secret to her prize-winning video – and her most powerful sales tool,

Industry Summit
Menu Reboot
This year’s F&I Conference finished strong with an electric debate over the usefulness, benefits and possible drawbacks of the mobile menu.

Industry Summit
Recovery Opening Doors
Panelists serving on this year’s Executive Panel said the industry’s drive toward recovery is revealing new opportunities for dealers, agents and product providers.

Industry Summit
People, Process, Profit
Attendees of the magazine’s annual conference gathered to hear how six top trainers view the road ahead for the F&I industry. What they heard was a familiar rallying cry.

DEPARTMENTS
  • Letters
  • Editorial
  • Developments
  • Industry Trends
  • Bottomliners
  • Legal
  • Mad Marv
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