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F&I and Showroom - December 2012

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In this Issue

FEATURES

On the Point
Juggling Chainsaws
‘Da Man’ juggles a couple of key issues impacting the industry and reminds us that even the best can drop the ball every once in a while.

Industry Spotlight
Viral Attack
The social media era has given businesses a new platform to promote their brands, but retailers like Clay Nissan are discovering the darker side of social networking.

Finance and Insurance
Measuring F&I Success
F&I managers love to tout their profit per retail unit average, but the “Father of F&I Menus” says there’s a more accurate way to measure performance.

Dealer Management
The Day After Training
The reason training fails is because the trainees lack a process to implement what is learned. The magazine’s newest contributor offers a primer for making those instructions stick.

DEPARTMENTS
  • Letters
  • Editorial
  • Developments
  • Industry Trends
  • Bottomliners
  • Legal
  • Mad Marv
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