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F&I and Showroom - December 2011

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In this Issue

FEATURES

2011 Dealer of the Year
A New Age For Marketing
The convergence of the real and digital worlds is upon us, and marketers are scrambling to capitalize. Learn how some dealers are making sure auto retailers don’t miss out.

Finance and Insurance
Becoming the Ideal F&I Manager
The call for transparency is giving rise to one type of F&I Manager and forcing two others into extinction. The magazine’s resident F&I trainer explains.

Finance and Insurance
5 Steps to Handling an Objection
Being able to handle an objection isn’t rocket science, but it does require you to adhere to a strict process. The magazine’s newest F&I expert lays out a five-step plan of attack.

Compliance
Arbitrary Enforcement
A landmark Supreme Court decision has helped to clarify the enforceability of arbitration agreements. But several key questions remain.

DEPARTMENTS
  • Letters
  • Editorial
  • Developments
  • Industry Trends
  • Sales Driver
  • On the Point
  • Bottomliners
  • Legal
  • Mad Marv
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