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ARN Magazine - January/February 2011
click to enlarge
In This Issue:
FEATURES
How to Identify and Combat Rental Fraud
Insurance expert teaches you how to identify rental “red flags” and protect yourself against fraud.
2011 Car Rental Show Preview:
Riding the Wave of Change
The market is rebounding. Are you poised to take advantage of new opportunities? Speakers and seminar topics announced.
RAC Profile: Synergy Success
The synergies between an insurance firm and Hertz Local Edition lead to a successful rental operation in a small town.
Understanding Customer Satisfaction
J.D. Power and Associates’ Stuart Greif talks about the 2010 North American Rental Care Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
DEPARTMENT
Editor’s Corner
The Car Rental Show is about entrepreneurs.
Industry News
Lawsuit against Avis Budget purchase of DTAG; NHTSA investigates vehicle recall repairs.
Car Rental Q&A
How to identify repot and document airport locations’ requirements for working with disadvantaged business enterprises.
Rent Alert
Industry embraces electric vehicles.
Product and Vendor News
Used Car Prices
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