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ARN Magazine - January/February 2011

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In This Issue:

FEATURES

How to Identify and Combat Rental Fraud
Insurance expert teaches you how to identify rental “red flags” and protect yourself against fraud.

2011 Car Rental Show Preview:
Riding the Wave of Change

The market is rebounding. Are you poised to take advantage of new opportunities? Speakers and seminar topics announced.

RAC Profile: Synergy Success
The synergies between an insurance firm and Hertz Local Edition lead to a successful rental operation in a small town.

Understanding Customer Satisfaction
J.D. Power and Associates’ Stuart Greif talks about the 2010 North American Rental Care Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

DEPARTMENT

  • Editor’s Corner
       The Car Rental Show is about entrepreneurs.
  • Industry News
       Lawsuit against Avis Budget purchase of DTAG; NHTSA investigates vehicle recall repairs.
  • Car Rental Q&A
       How to identify repot and document airport locations’ requirements for working with disadvantaged business enterprises.
  • Rent Alert
       Industry embraces electric vehicles.
  • Product and Vendor News
  • Used Car Prices
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