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ARN Magazine - May/June 2010

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In This Issue:

FEATURES

Extended Hold Times vs. A Short Cycle
Rental car operators are increasing their fleet vehicles’ months in service. But do you really have to drive up hold times to survive?.

Car Rental Show 2010: Right-sized for the Future
As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.

What’s Wrong (and Right) With Car Rental Customer Service?
Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter.

The ABC’s of Manufacturer Repurchase Programs
Repurchase programs are still available to small- and medium- sized rental companies. For the uninitiated, here’s how they work and when they work they work best.

Tracking Your Vehicles With RFID
To streamline its operations, reduce theft and improve employee accountability, a car rental operation in Miami uses RFID tags to identify an track its vehicles.

DEPARTMENT

  • Editor’s Corner
       How will the Hertz acquisition of Dollar Thrifty affect franchisees and independents?
  • Industry News
       Arizona drops car rental tax; Rental rates to increase this year
  • Car Rental Q&A
       ”Why are used-car prices so high?”.
  • RentAlert
       Hertz Acquires Dollar Thrifty for $1.2 Billion
  • Product and Vendor News
  • Used Car Prices
  • Product and Vendors News
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