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ARN Magazine - May/June 2009

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In this Issue

FEATURES

Nail Your Financials
Use this revenue and expense ratio system to interpret financial data and help you improve on specific areas of your business.

4 Profit-Making Ideas
These four battle-tested profit ideas were created by licensee and independent car rental operators. They’re ready to work for your company right now.

CRS 2009: Finding Opportunity in the New Economy
At this year’s Car Rental Show in Las Vegas, the funding crisis and credit crunch were prevailing themes in the seminars, panels and roundtable discussions.

Cut Costs, Not Customer Service
Car wash, oil changes and replacement parts: you can look for savings in these areas without affecting the rental experience.

The Frontline: A Competitive Edge You Control
Ziad Khoury’s new book shows how frontline employees can generate a 5-10 percent improvement in top-line revenue, which can double the bottom line.

DEPARTMENTS

  • Guest Editorial

  •    How to deter rental vehicles used in crimes.
  • Editor’s Corner

  •    When business planning, “hit for the cycle”
  • Industry News

  •    Hertz completes acquisition of Advantage.
  • Car Rental Q & A

  •    What are better ways to track complaints?
  • Product and Vendor News

  •    New fuel extraction technology showcased at CRS.
  • RentAlert

  •    Avis suspends Miami-Dade We DriveU operation.
  • Used Car Prices

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