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ARN Magazine - January/February 2010

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In This Issue:

FEATURES

How to Improve Utilization and Still Satisfy the Customer
Following these five fleet planning techniques, operators will learn that having 25 cars on the lot and 100 expected reservations on the same day can be very manageable situation.

Smarter Hiring; Reducing the Insider Threat.
To ensure a through background screening process, consider these five points.

Customer Service Is the New Market
We asked operators across the country their techniques and strategies for providing exceptional customer service.

Why Dealership Rental Operations Don’t Work – And How They Could
With streamlined operations and lower cost structures, dealer rental operations could be powerful competitors to more traditional rental operators.

Charging for No Shows, Boosting Profits
Implementing polices to reduce no shows could help major car rental companies eliminate multimillion dollar losses and generate more profits.

DEPARTMENT

  • Editor’s Corner
     &Nbsp; No-show Fees: Obstacles to Implementation
  • Industry News
       DTG’s Cerefice named Keynote Speaker for 2010 Car Rental Show.
  • Car Rental Q&A
       Is there a better name for “risk vehicles”
  • Rent Alert
       Jury Awards Avis Licensee $16 Million in Breach of Contract Case
  • Product And Vendor News
  • Used Car Prices
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