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ARN Magazine - July/August 2003

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In this Issue:

Creating a Culture of Employee Training
Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.

Navigating the Downsizing Minefield
When employee layoffs become unavoidable, car rental operators must take steps to protect themselves from potential lawsuits.

Miami Operator Unwittingly Infringes on Copyright
Miami Rent a Car is hit with a lawsuit after its Web designer picks up material from MetroGuide.com. The suit is settled quickly but not without consequences.
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