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Auto Fleet - February 2004

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In this Issue:

Residual Values Forecasted to Decline 1.5% in 2004
While a positive forecast of the national economy supports continuing improvement in resale values, retail new-vehicle incentives remain the wild card in determining the future strength of the wholesale used-vehicle market.

Using Exception Reports to Avoid Wasting Fuel Dollars
The use of a fleet fuel card generates a wealth of important data. Savvy fleet managers have learned to mine this data to achieve savings in this largest operating expense. One of them is Dave Haviland of Acosta.

2003 Auto Manufacture Fleet Customer Satisfaction Survey Results
The results are in. In 2003, the NAFA Foundation study found that the availability of optional features and competitive pricing received higher ratings than in past surveys
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ARN Magazine - September/October 2003
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