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F&I - April 2005

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In this Issue:

Customers Over Profit
The lessons Chud Wendle has learned about integrity and ethics are passed on to his employees at Wendle Motors through his policies and strong guidance. Customer service and teamwork are always of optimum importance.

Going Paperless with E-contracting
Dealers and lenders may be slow to embrace it, but the advantages of electronic contracts are plentiful and its growing presence is inevitable.

Cash Customers Buy Too
Dismissing cash buyers too quickly is a common mistake in the F&I office. Presenting products to these customer can result in some additional sales opportunities that were previously neglected.
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