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F&I Magazine - February 2006

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In this Issue:

Sonic Takes the High Road
Increased scrutiny of dealerships’ compliance efforts led Sonic Automotive to overhaul its procedures. After some growing pains, it’s now setting the standard for dealers nationwide.

Filling Empty Heads About Negative Equity
Even if the statute of limitations on Regulations Z has passed, state courts still look to the FTC’s interpretation to guide their application of state deceptive trade practices statutes.

Getting the Words Right
Using word tracks can improve your credibility with customers, increase closing ratios and raise CSI scores. With practice, they’ll sound natural and unscripted.
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