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F&I and Showroom - May 2012

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In this Issue

FEATURES

On the Point
Stop That Train
‘Da Man’ covers it all, from his recent surgery to the pickup in sales and news coming out of the New York International Auto Show.

Dealer Profile
From the Top Down
For the better part of three generations, Sayville (N.Y.) Ford succeeded on gut instinct and a great reputation. But surviving the Great Recession would require a new approach.

Technology
Record, Review, Reward, Repeat
Using video for training can be helpful, but you need a plan and you need to commit to it. Check out this six-step guide to effectively employing video for training.

Finance and Insurance
Keys to the Sale
The cost to replace car keys is increasing as technology embedded in them advances. The magazine’s F&I expert offers a primer for selling key replacement programs.

Executive Q&A
The Local Approach
The executive team at Wells Fargo Dealer Services talks about their new relationship with General Motors and the company’s new approach to consumer lending.

Dealer Management
The Hiring Test
The cost of employee churn can exceed $10,000 per position, which is why the magazine’s HR expert says dealers need a plan before they expand.

DEPARTMENTS
  • Letters
  • Editorial Page
  • Developments
  • Industry Trends
  • Sales Driver
  • Guest Editorial
  • Bottomliners
  • Legal
  • Mad Marv
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